Refund policy

Cancellations

Orders can be cancelled within 12 hours of placement; once shipped, they can't be cancelled.

Returns

• You may request a return within 7 working days from the date you receive your order.
• Your figure must be in new and unused condition.
• Your figure must not be painted, modified, glued, or damaged in any way.
• Your figure must be unopened in its original vacuum-sealed bag with the character label attached, with all 3 included prints: the figure card, the ID card, and the A5 poster.

To start a return, contact us on Instagram at @getjiggos. If your return is accepted, we'll send you instructions on how and where to send your package. You can also check your order with the delivery courier before receiving it, in case it has any issues and you don't want to receive it.

Damages and issues

Please inspect your order upon receipt and contact us immediately if your figure is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

• Exchanges are available within 7 working days from the date you receive your order.
• The figure must be in the same condition as received and unopened in its original vacuum-sealed bag with the character label attached, with the figure card, ID card, and A5 poster included; otherwise, the exchange won't be processed.

Since every Jiggo is made to order, your new figure will be produced once the exchange is approved. Shipping fees apply to all exchanges.

Refunds

• Refunds are processed via InstaPay once we receive and inspect the figure.
• The return shipping fee will be deducted from the total product amount before your refund is issued.

This return fee is separate from the shipping fee charged on your original order.